exim carrying case for clie ux40/50 handhelds: the transaction

the transaction
i went to pda-now.com and placed my order for the case on friday, 23.04.2004. immediately after, i received the following email:

-----Original Message-----
From: sales@pda-now.com [mailto:sales@pda-now.com]
Sent: 23 April 2004 14:08
To: xxx@xxx.xxx
Subject: Order Confirmation


Dear xxxxx,

Your order of the following item(s) has been received

World Pay Transaction ID:
xxxxx

Date / Time of Purchase:
23 Apr 2004 06:08 GMT

Item(s) descriptions:
1 EXiM Carrying Case for Clie UX40/50 Handhelds;

Delivery Address:
xxxxx
xxxxx
xxxxx
xxxxx
PH

Sale value:
USD39.99

You will be notified when we ship your item. For any
questions and inquiries regarding this purchase, please send
to: sales@pda-now.com
Thank you for your purchase!

Online Shop PDA-NOW.COM

on monday 26.04.2004 i got the following confirmation:

-----Original Message-----
From: PDA-Now.com [mailto:sales@pda-now.com]
Sent: 26 April 2004 12:53
To: xxx@xxx.xxx
Subject: Shipping Nptice


Dear xxxxx,


Your order for:

1 EXiM Carrying Case for Clie UX40/50 Handhelds;


is confirmed and will be shipped on Apr 26, 2004 GMT+8 to the following address:

xxxxx
xxxxx
xxxxx
Philippines

Please allow 7-10 business days for your order to arrive.

Thank you for your purchase!

Best regards,
Sales Department
PDA-Now.com

i waited patiently for 10 business days to pass. i even tried to completely forget about it so that i'll be pleasantly surprised when it finally gets here. unfortunately after 10 days, there was still no case! =/ i decided to stay patient, i figured maybe the national elections had caused deliveries to be delayed. so i waited another day... and another... and another... i am a patient person, but 14 days is just about all i could take! i decided to take action and email them. i decided i'd take a more diplomatic tone, after all, it could be the local post office's fault and not theirs.

-----Original Message-----
From: xxxxx
Sent: 13 May 2004 11:14
To: 'sales@pda-now.com'
Subject: RE: Shipping Nptice


is there a way to verify or check where the package is? it's been more than 10 business days and still no word.

a very polite anna li responded with:


-----Original Message-----
From: PDA-Now Sales [mailto:sales@pda-now.com]
Sent: 16 May 2004 16:51
To: xxx@xxx.xxx
Subject: Shipping Notice Update


Dear xxxxx,

Your Order has been sent on 24,April, unfortunately, we lost the registered receive so we can’t do any follow up.
According to that case, we’ll resent your order by 3 days speed post.
Hope you can accept our apologies for make you any inconvenience, and thanks for your purchased our product again.


Your Truly,
ANNA LI
PDA-NOW.com
Tel: (852) 2493-5811 Fax: (852) 2498-5334
Email: annali@pda-now.com

and true enough, after 3 days, wednesday 19.05.2004. i got a notice from the post office that i had a package to pick up! i was really excited but i had no time to go to the post office =( so on friday, i decided to have my brother-in-law pick it up for me. i couldn't wait to get home =)

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